Inbox
6 openOpen
Waiting
Closed
Sarah Mitchell2m
Hi, I want to book the Cappadocia tour for April...
James Cooper15m
Can I change my departure date to next week?
Emma Rodriguez1h
Thank you! The booking confirmation looks great
David Chen2h
What's included in the Dubai group tour?
Lisa Thompson5h
I need a visa letter for my Turkish trip
SM
Sarah Mitchell
Online · WhatsApp
Hi! I'm interested in the Cappadocia tour for April. Can you tell me what's included and the price?
14:32
AI Agent
Hello! Our April Cappadocia tour includes round-trip flights, 7 nights hotel, hot air balloon ride, guided valley tours, and all transfers. Starts at $1,450/person. Would you like room options or specific dates?14:32
That sounds good. What are the exact dates? And is there a private room option?
14:35
AI Agent
April departure is April 12-22. Private rooms are $2,450/person. I can hold a spot for you. Would you like that?14:35
Yes, please hold a private room for 2 people. Can I pay in installments?
14:38
DetailsActivity
Contact
NameSarah Mitchell
Phone+994 50 XXX
ChannelWWhatsApp
LanguageAzerbaijani
Lead Status
StatusQualified
Score87%
InterestCappadocia April
Value$4,900
Tags
AI Quality
Confidence94%
DriftLow
Leads
847 leads
| Name | Channel | Status | Score | Assigned | Last message |
|---|---|---|---|---|---|
SM Sarah Mitchell | W | Qualified | 87% | AI Agent | 2 min ago |
JC James Cooper | I | Contacted | 52% | Maria S. | 15 min ago |
ER Emma Rodriguez | F | Converted | 94% | AI Agent | 1h ago |
DC David Chen | C | New | -- | Unassigned | 2h ago |
LT Lisa Thompson | W | Contacted | 61% | AI Agent | 5h ago |
Clients
All Clients
Segments
Campaigns
Templates
Activity
| Name | Phone | Upcoming Events | Last Contacted | Source |
|---|---|---|---|---|
ER Emma Rodriguez | +1 555 XXX | Birthday in 5d | 3 days ago | Converted |
EM Elshan Muradov | +994 55 XXX | None | 1 week ago | Imported |
SA Sabina Alizada | +994 50 XXX | Trip in 12d | 2 weeks ago | Converted |
RGY AI Agent
Content
Guidance
Escalation
Test
Deploy
Analyze
Changelog
Content
Upload documents to train your AI agent. PDFs, text files, and Q&A pairs become the knowledge base for customer conversations.
| Document | Type | Status | Category | Used in | Uploaded |
|---|---|---|---|---|---|
| Summer Tour Packages 2026.pdf | Processed | Packages | 127 responses | Mar 15 | |
| Dubai Tour FAQ.txt | TXT | Processed | SMQ | 89 responses | Mar 12 |
| Visa Requirements.pdf | Processed | Info | 45 responses | Mar 10 | |
| Pricing Update March.pdf | Processing... | Packages | -- | Today |
Guidance
Customize how your AI agent communicates and responds. Train it to match your brand voice and service standards.
Tone of voice
FriendlyNeutralMatter-of-factProfessional
Answer length
ConciseStandardThorough
Communication style
Do's and Don'ts
Do
Ask for group size and dates
Mention visa requirements
Offer installment options
+ Add rule
Don't
Share competitor pricing
Guarantee availability
+ Add rule
Language preferences
Customer's languageEnglishAzerbaijani
Preview
How the AI would respond with current settings:
Do you have tours to Turkey in May?
AI Agent
Yes! We have a 7-day Istanbul + Cappadocia tour departing May 8th and May 22nd. Starts at $890 per person. How many people are you booking for? I can check room availability for your dates.
Tone: Friendly · Length: Standard · Language: Auto-detect
Escalation
Define when the AI should hand conversations to a human agent. Set confidence thresholds and topic-based rules.
Confidence threshold
60%
Hand off to human when AI confidence drops below this threshold.
Topic rules
These topics always escalate to a human, regardless of confidence.
Refund requests→ Always human
Complaints→ Always human
Payment issues→ Always human
Handoff message
Auto-resume
After human takes over, auto-resume AI after:
30 min1 hour2 hours4 hoursNever
Business hours
Outside business hours, AI continues with a disclaimer that human agents are unavailable.
Test
See how your AI handles real conversations. Refine answers before you go live to ensure high-quality support.
Live sandbox
Batch test
Sandbox Chat
Do you have Turkey tour packages for summer?
AI Agent · Screening → RAG
Yes! We have summer Turkey packages departing June 10th and June 17th. The 10-day package includes flights, hotels in Istanbul and Cappadocia, and guided tours. Prices start at $1,800/person. Would you like details on room types?
What about a family room for 4?
AI Agent · RAG · Confidence: 91%
Family rooms for 4 are available at $1,650/person for the June 10th departure. That includes 2 connecting rooms at a 4-star hotel in Sultanahmet. I can hold spots for you. Shall I check availability?
Batch Test
Test multiple questions at once. Upload a CSV or generate from past conversations.
From Inbox
Generate from past conversations
Add manually
Type questions one by one
Upload CSV
Import up to 50 questions
| Question | Confidence | Status |
|---|---|---|
| What tour packages do you have for Turkey? | 94% | Approved |
| Can I get a refund? | 32% | Flagged |
| Do you offer group discounts? | 67% | Review |
Deploy
Control which channels your AI agent is active on. Toggle AI responses per channel.
W
WhatsApp
Connected
AI active
Last processed: 2 min ago
I
Instagram
Connected
AI active
Last processed: 15 min ago
F
Facebook
Connected
AI active
Last processed: 1h ago
C
Web Widget
Active
AI active
Last processed: 8 min ago
T
Telegram
Not connected
Deploy history
| Date | Change | By |
|---|---|---|
| Today, 14:20 | Enabled AI on WhatsApp | Rustam G. |
| Mar 24, 09:15 | Disabled AI on Facebook (testing) | Rustam G. |
| Mar 20, 16:45 | Connected Instagram channel | Maria S. |
Analyze
Monitor AI quality. Track confidence, catch drift, and review flagged conversations.
Quality Score
87%
-3% from last week
Avg Confidence
91.2%
+1.4% improvement
Escalation Rate
8.2%
-2.1% (fewer escalations)
Flagged Today
3
+1 from yesterday
Active Alerts
Quality score dropped below 90% threshold
Low confidence response detected in conversation with David C.
Flagged Conversations
| Lead | Topic | Confidence | Issue | Time |
|---|---|---|---|---|
DC David Chen | Group discounts | 42% | Low confidence | 2h ago |
RH Rana Huseynova | Visa for Turkey | 58% | Potential drift | 5h ago |
TM Tural Mammadli | Refund process | 28% | Escalated | Yesterday |
Changelog
History of all changes to your AI agent configuration.
Today, 14:30
Document uploaded
Pricing Update March.pdf added to Content
Rustam G.
Today, 11:15
Guidance updated
Changed tone from "Professional" to "Friendly"
Rustam G.
Mar 25, 16:00
Escalation rule added
Added "Payment issues" to always-escalate topics
Maria S.
Mar 24, 09:15
Deploy changed
Disabled AI on Facebook for testing
Rustam G.
Mar 22, 10:30
Document uploaded
Visa Requirements.pdf added to Content
Rustam G.
Mar 20, 16:45
Channel connected
Instagram connected and AI enabled
Maria S.
Mar 15, 14:00
Initial setup
AI agent created. 3 documents uploaded. WhatsApp and Facebook connected.
Rustam G.
Analytics
Overview
Conversations
Leads
Campaigns
Total Conversations
2,847
+12% from last month
AI Automation Rate
91.8%
+3.2% improvement
Avg Response Time
4s
2s faster
Lead Conversion
18.4%
-1.2% from last month
Lead Funnel
New (340)
Contacted (212)
Qualified (128)
Converted (85)
Recent Activity
| Lead | Channel | Event | Time |
|---|---|---|---|
SM Sarah Mitchell | W | Qualified by AI | 2 min ago |
DC David Chen | C | New lead | 2h ago |
ER Emma Rodriguez | F | Converted to client | 5h ago |
Branding
Chatbot Identity
Widget
Preview
Chatbot Identity
H
Widget
Bottom leftBottom right
Live Preview
H
Hisartour Assistant
Online
Salam! How can I help you with your travel plans today?
I'm looking for a tour to Turkey
We have several Turkey packages! Our 7-day Istanbul + Cappadocia tour starts at $890. Want details?
Integrations
Channels
Webhooks
API Keys
W
WhatsApp
Connected
Auto-reply
Last: 2 min ago
I
Instagram
Connected
Auto-reply
Last: 15 min ago
F
Facebook
Connected
Auto-reply
Last: 1h ago
T
Telegram
Not connected
C
Web Widget
Active
Auto-reply
Settings
General
Team
Billing
Notifications
General
EnglishAzerbaijaniRussianTurkish
Billing
Professional Plan
$49/month · Renews Apr 15
Messages
2,847 / 5,000
Documents
4 / 10