RGY AI vs LiveChat
LiveChat staffs a chat team. RGY AI replaces 90% of one.
LiveChat is software for human agents to chat with customers. It works great if you have agents available 24/7. RGY AI handles the 90% of conversations that do not need a human, and hands the 10% that do straight to your team.
Used by travel agencies, clinics, and B2B teams in 4 languages.
Quick answer
What's the difference between RGY AI and LiveChat?
LiveChat is software for human agents and costs $20-69 per seat per month, plus salaries. RGY AI is an LLM agent that answers the 90% of conversations that do not need a human, then hands the rest to your team with full context. Pricing is flat at $270/month, with unlimited messages.
You bought LiveChat. Then you bought the headcount.
LiveChat is $20-69 per agent per month. The agents are $30,000+ a year each. To cover business hours across timezones you need three of them. Most of their day is answering the same five questions.
After 6pm the widget says 'leave a message' and the lead goes to a competitor whose bot replied in 4 seconds.
AI answers the 90%. Humans take the 10% that matters.
RGY AI reads every incoming message and answers if it can. Pricing, hours, availability, product specs, booking flow. It handles all of it. When the customer asks something that needs a human (custom quote, complaint, edge case), the agent hands the conversation to your team with full context.
Your humans only see the conversations that need them. 24/7 coverage without a 24/7 team.
AI-first, human when needed.
Agent handles routine questions, hands off complex ones with full conversation context.
No more after-hours queue.
Customers get a real answer at 2am. Your team picks up qualified leads in the morning.
Lead capture built in.
Name, phone, dates, intent. The agent captures the lead during the conversation, not after.
Side by side
When LiveChat is the right call
- You already have a chat team and you trust them more than any AI.
- Your conversations are deeply consultative and rarely repeat (legal, M&A, custom enterprise).
- You need pure human-to-human for compliance or brand reasons.
- You only operate during business hours and your customers accept that.
When RGY AI is the right call
- Your customers ask the same 20 questions over and over.
- You lose leads after-hours to competitors with faster responses.
- You cannot justify a full chat team but you cannot afford to ignore inbound either.
- You want qualified leads delivered to your team, not raw chat logs.
- You operate in more than one language.
How it works
Point it at your site.
We crawl your pages, your prices, your FAQs. The agent learns your business in minutes.
Set the handoff rules.
"Hand to human when customer asks for a custom quote, or mentions a complaint." Done in two clicks.
Drop it on your channels.
One line of code for the widget. Two clicks each for Instagram, WhatsApp, Facebook.
We went from an 8% inquiry-to-booking rate to 23% in six months. The agent handles 2,800 inquiries a month so our team can focus on the ones that need a human.
Common questions
Can I still have human agents available?
Yes. RGY AI hands the conversation to your team when the rules say so. Your team sees the full chat history and picks up where the AI left off.
Will customers feel like they're talking to a robot?
Less than you would expect. Modern LLM agents sound natural. We also set the tone to match your brand. Customers care about getting an accurate answer fast, not about the species of who replied.
What about pricing compared to LiveChat?
LiveChat is $20-69 per agent per month. RGY AI is $270/mo or $447/mo flat. If you have more than 3-4 agents on LiveChat, RGY AI is cheaper and the AI does most of the work.
How does handoff work?
When the rule fires, the conversation appears in your team's inbox with a notification on the mobile app. Full context, no copy-paste.
Can I migrate from LiveChat easily?
Yes. Export your canned responses, send us your FAQ doc, we have the agent ready in a day. Run both for a week to build confidence.
What channels do you cover?
Website widget, Facebook, Instagram, WhatsApp. TikTok in beta. SMS on the Growth tier.
Stop staffing the same five questions.
LiveChat is a chat tool. RGY AI is a way to answer 90% of chats without staffing them. Keep the humans for the 10% that pays off.